Refund policy
What can be returned, the 14-day window, and how refunds are processed.
Last updated · Updated March 2026
14-day return window
Unopened products can be returned within 14 days of delivery. Items must be in their original packaging and unused. Opened gel polish, base coats and tools that have been used cannot be resold and are excluded.
How to start a return
Write to hello@meetnail.com with the order number and the item you want to return. We reply with the return address and packing instructions. Return shipping is paid by the customer unless the item arrived damaged or incorrect.
Refund timing
Once the return is received and checked, the refund is issued by the same method used for payment. Processing time depends on the payment provider and is typically 5–10 business days.
If anything on this page is unclear, reach us by email.
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